Disclosure & Apology after #medicalerror is essent…

Disclosure & Apology after #medicalerror is essential for re-building trust. @theIHI explores adopting & standardizing these processes so staff and patients know what to expect. What’s an Apology Worth? The Case for Communication and Resolution 4/18 2-3pm https://t.co/FoLRP3WdKt

— Institute for Professionalism & Ethical Practice (@IPEP_BCH) April 9, 2019